diff --git a/src/pageElements/Cards.js b/src/pageElements/Cards.js
index 3065ece..45bea7b 100644
--- a/src/pageElements/Cards.js
+++ b/src/pageElements/Cards.js
@@ -279,7 +279,7 @@ export const DocCard = (props) => {
     console.log("report documentId, docType", documentId, docType);
   };
   const tooltipText =
-    "Parsing is taking longer than usual. Reasons may include high traffic, maintenance, or transitory system lag. Usually this will resolve in 10 minutes. If not, click “report”, and it will be fixed in 24 hours.";
+    "Parsing is taking longer than usual. Reasons may include a corrupt upload file, or high network traffic. This will usually resolve in 15 minutes. If not, click “report” and support will address the issue within 24 hours.";
   const disabled = docType ? false : true;
   return (
     <div className="doc-card-container">